to do a good managing
human capital: the knowledge, skills, and capabilities that have value to
To respond to customer needs better, faster, and more cheaply, organizations
have instituted total quality managements (TQM) and reengineering programs.
Each of these programs requires that HR be involved in changing work processes,
training, job design, compenstation , and like.
Contain costs organization have been downsizing, outsourcing, off shoring
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